Réceptionniste Tournant
Pour l'Hôtel Radisson Blu de Lyon ****, qui est l'un des Hôtel avec la plus grande capacité dacceuil de la ville en nombre de chambres 245 Chambres.
Directeur Thierry Pecorella
Directeur des Operations Alexandre Bachelier
www.radissonblu.com/en/hotel-lyon?facilitatorId=CSOSEO&csref=org_gmb_sk_en_sn_ho_LYSZH
J'ai reçut le Titre de Meilleur vendeur du mois neuf mois de suite.
(Club Carlson / Upsell)
* Accueillir et renseigner les clients en personnalisant la relation client
* Enregistrer les arrivées et les départs, gérer le standard téléphonique, tenir les supports d'information à disposition de la clientèle, encaisser les factures et contrôler les opérations différées
* Connaître parfaitement l'hotel et travailler en collaboration avec les services concernés (personnel d'étage, lingerie, restauration)
* Développer les ventes internes et assurer la facturation du séjour ou des repas de ventes locales
* Garantir la qualité des prestations, le respect des règles d'hygiène et de sécurité ainsi que l'entretien du patrimoine
Personal Skills
* Maîtrise de l'outil informatique
* Pratique courante de l'anglais et d'une autre langue étrangère exigée
Atouts
* Professionnel
* Diplomate
* Sens de l'accueil
* Organisé
* Bon relationnel
Receptionist for the Hotel Radisson Blu Lyon ****. Which is one of the Biggest hotel of the city with 245 bedrooms.
Director Thierry Pecorella
Director of Operations Alexandre Bachelier
www.radissonblu.com/en/hotel-lyon?facilitatorId=CSOSEO&csref=org_gmb_sk_en_sn_ho_LYSZH
> To handle all aspects of guest arrivals, check-in and departure.
> On arrival, greets the guest in a pleasant manner and assumes responsibility to register and escort the guest to the room, providing assistance with luggage as necessary.
> On departure, escorts guest from the room, assists with luggage and processes check out, as required.
> To make reservations, when necessary, in accordance with hotels yield management practices.
> Anticipates guests needs and ensures that all guests requirements during their stay are fulfilled in a way that makes them feel special, and maximizes hotel revenue.
> To keep current on and to promotes hotel amenities, food and beverage outlets and services, and to arrange in-house services as required.
> To be able to create guests satisfaction by providing the company experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
> To give personal attention, will take personal responsibility and will use teamwork when providing guest service.
But it is also:
- Maintains security by following procedures; monitoring logbook; issuing visitor badges.
- Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
- Maintains safe and clean reception area by complying with procedures, rules, and regulations.
- Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- Contributes to team effort by accomplishing related results as needed.
I have been earning the title of "Salesperson of the Month" Nine months in a row.
(ClubCarlson / Upsells)
This was earned after enrolling the largest amount of new customers to our group's membership card "ClubCarlson", and after having achieved the highest revenue in terms of upsell, meaning encouraging a customer to change their booking to a higher ranking room, with a price difference. Edit honor Salesperson of the Month (December 2017)
honor title Salesperson of the Month (December 2017)
The Skills needed are:
Excellent command of the English language, Experience as a Receptionist in a 4-5 star hotel, Confident ability to communicate and establish rapport, Excellent telephone manner, Sales skills, ability to up-sell, Ability to work a flexible schedule, Be a team player, Knowledge of Opera.
Pour l'Hôtel Radisson Blu de Lyon ****, qui est l'un des Hôtel avec la plus grande capacité dacceuil de la ville en nombre de chambres 245 Chambres.
Directeur Thierry Pecorella
Directeur des Operations Alexandre Bachelier
www.radissonblu.com/en/hotel-lyon?facilitatorId=CSOSEO&csref=org_gmb_sk_en_sn_ho_LYSZH
J'ai reçut le Titre de Meilleur vendeur du mois neuf mois de suite.
(Club Carlson / Upsell)
* Accueillir et renseigner les clients en personnalisant la relation client
* Enregistrer les arrivées et les départs, gérer le standard téléphonique, tenir les supports d'information à disposition de la clientèle, encaisser les factures et contrôler les opérations différées
* Connaître parfaitement l'hotel et travailler en collaboration avec les services concernés (personnel d'étage, lingerie, restauration)
* Développer les ventes internes et assurer la facturation du séjour ou des repas de ventes locales
* Garantir la qualité des prestations, le respect des règles d'hygiène et de sécurité ainsi que l'entretien du patrimoine
Personal Skills
* Maîtrise de l'outil informatique
* Pratique courante de l'anglais et d'une autre langue étrangère exigée
Atouts
* Professionnel
* Diplomate
* Sens de l'accueil
* Organisé
* Bon relationnel
Receptionist for the Hotel Radisson Blu Lyon ****. Which is one of the Biggest hotel of the city with 245 bedrooms.
Director Thierry Pecorella
Director of Operations Alexandre Bachelier
www.radissonblu.com/en/hotel-lyon?facilitatorId=CSOSEO&csref=org_gmb_sk_en_sn_ho_LYSZH
> To handle all aspects of guest arrivals, check-in and departure.
> On arrival, greets the guest in a pleasant manner and assumes responsibility to register and escort the guest to the room, providing assistance with luggage as necessary.
> On departure, escorts guest from the room, assists with luggage and processes check out, as required.
> To make reservations, when necessary, in accordance with hotels yield management practices.
> Anticipates guests needs and ensures that all guests requirements during their stay are fulfilled in a way that makes them feel special, and maximizes hotel revenue.
> To keep current on and to promotes hotel amenities, food and beverage outlets and services, and to arrange in-house services as required.
> To be able to create guests satisfaction by providing the company experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
> To give personal attention, will take personal responsibility and will use teamwork when providing guest service.
But it is also:
- Maintains security by following procedures; monitoring logbook; issuing visitor badges.
- Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
- Maintains safe and clean reception area by complying with procedures, rules, and regulations.
- Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- Contributes to team effort by accomplishing related results as needed.
I have been earning the title of "Salesperson of the Month" Nine months in a row.
(ClubCarlson / Upsells)
This was earned after enrolling the largest amount of new customers to our group's membership card "ClubCarlson", and after having achieved the highest revenue in terms of upsell, meaning encouraging a customer to change their booking to a higher ranking room, with a price difference. Edit honor Salesperson of the Month (December 2017)
honor title Salesperson of the Month (December 2017)
The Skills needed are:
Excellent command of the English language, Experience as a Receptionist in a 4-5 star hotel, Confident ability to communicate and establish rapport, Excellent telephone manner, Sales skills, ability to up-sell, Ability to work a flexible schedule, Be a team player, Knowledge of Opera.
Février 2017 - Avril 2017 Night Auditor / Réceptionniste de Nuit
Hotel Park Saône ***
https://www.hotelparksaone.com/fr/
Night Auditor / Réceptionniste de Nuit
* Accueillir et renseigner les clients en personnalisant la relation client
* Enregistrer les arrivées et les départs, gérer le standard téléphonique, trier le courrier, contrôler et faire les réassorts des trousses de secours
* Assurer la comptabilité de la réception : encaissements et autres opérations comptables, clôtures de caisse et archivage, suivi des garanties et des cautions, gestion des insoldés et contrôle des facturations de parking et de transfert
* Etre garant de la sécurité et prendre toutes les décisions qui s'imposent en cas d'urgence (procédure incendie…)
Personal Skills
* Maîtrise de l'outil informatique
* Pratique courante de l'anglais et d'une autre langue étrangère exigée
Atouts
* Professionnel
* Diplomate
* Sens de l'accueil
* Organisé
* Bon relationnel
Hotel Park Saône ***
https://www.hotelparksaone.com/fr/
Night Auditor / Réceptionniste de Nuit
* Accueillir et renseigner les clients en personnalisant la relation client
* Enregistrer les arrivées et les départs, gérer le standard téléphonique, trier le courrier, contrôler et faire les réassorts des trousses de secours
* Assurer la comptabilité de la réception : encaissements et autres opérations comptables, clôtures de caisse et archivage, suivi des garanties et des cautions, gestion des insoldés et contrôle des facturations de parking et de transfert
* Etre garant de la sécurité et prendre toutes les décisions qui s'imposent en cas d'urgence (procédure incendie…)
Personal Skills
* Maîtrise de l'outil informatique
* Pratique courante de l'anglais et d'une autre langue étrangère exigée
Atouts
* Professionnel
* Diplomate
* Sens de l'accueil
* Organisé
* Bon relationnel
February 2017 - April 2017 Night Auditor
Hotel Park Saône ***
https://www.hotelparksaone.com/en/
Night Auditor
- Is able to function as a front desk agent especially in terms of check-in and check-out procedures. Run End of day process / Night audit process on the Property management software.
- Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics.
- Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
- Verifies all account postings and balances made during the day by front desk cashier and agents. Monitors the current status of coupon, Discount, and other promotional programs.
Personal Skills
Customer service, communication, reasoning, writing, speaking, listening, and coordination, spreadsheet software, word processing, and facilities management programs, Hotel software, and Resort Data Processing software.
Hotel Park Saône ***
https://www.hotelparksaone.com/en/
Night Auditor
- Is able to function as a front desk agent especially in terms of check-in and check-out procedures. Run End of day process / Night audit process on the Property management software.
- Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics.
- Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
- Verifies all account postings and balances made during the day by front desk cashier and agents. Monitors the current status of coupon, Discount, and other promotional programs.
Personal Skills
Customer service, communication, reasoning, writing, speaking, listening, and coordination, spreadsheet software, word processing, and facilities management programs, Hotel software, and Resort Data Processing software.
Décembre 2015 - Avril 2016 Night Auditor / Public Relations Coordinator / Réceptionniste / GO
Club Med Val D'Isère **** / Club Med Val D'Isère *****
https://www.clubmed.fr/
Night Auditor / Réceptionniste de Nuit
* Accueillir et renseigner les clients en personnalisant la relation client
* Enregistrer les arrivées et les départs, gérer le standard téléphonique, trier le courrier, contrôler et faire les réassorts des trousses de secours
* Assurer la comptabilité de la réception : encaissements et autres opérations comptables, clôtures de caisse et archivage, suivi des garanties et des cautions, gestion des insoldés et contrôle des facturations de parking et de transfert
* Etre garant de la sécurité et prendre toutes les décisions qui s'imposent en cas d'urgence (procédure incendie…)
Public Relations Coordinator
* Being the representative for English-speaking guests
* Arrivals and departures (check-in and check-out)
* Telephone switchboard
* Cash-box
* Sales promotion (stay, meals, B&B)
* Organising and taking part to cultural events for English-speaking guests
* Translating information documents and notices
* Making speeches (information conferences, presentation of shows and events…)
Réceptionniste / GO
* Accueillir et renseigner les clients en personnalisant la relation client
* Enregistrer les arrivées et les départs, gérer le standard téléphonique, tenir les supports d'information à disposition de la clientèle, encaisser les factures et contrôler les opérations différées
* Connaître parfaitement le village et travailler en collaboration avec les services concernés (personnel d'étage, lingerie, restauration)
* Développer les ventes internes et assurer la facturation du séjour ou des repas de ventes locales
* Garantir la qualité des prestations, le respect des règles d'hygiène et de sécurité Club Med ainsi que l'entretien du patrimoine
Personal Skills
* Maîtrise de l'outil informatique
* Pratique courante de l'anglais et d'une autre langue étrangère exigée
Atouts
* Professionnel
* Diplomate
* Sens de l'accueil
* Organisé
* Bon relationnel
December 2015 - April 2016 Night Auditor / Public Relations Coordinator / Receptionist / GO
Club Med Val D'Isère **** / Club Med Val D'Isère *****
https://www.clubmed.fr/
Night Auditor
- Is able to function as a front desk agent especially in terms of check-in and check-out procedures. Run End of day process / Night audit process on the Property management software.
- Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics.
- Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
- Verifies all account postings and balances made during the day by front desk cashier and agents. Monitors the current status of coupon, Discount, and other promotional programs.
Skills: Customer service, communication, reasoning, writing, speaking, listening, and coordination, spreadsheet software, word processing, and facilities management programs, Hotel software, and Resort Data Processing software.
Public Relations Coordinator
* Being the representative for English-speaking guests
* Arrivals and departures (check-in and check-out)
* Telephone switchboard
* Cash-box
* Sales promotion (stay, meals, B&B)
* Organising and taking part to cultural events for English-speaking guests
* Translating information documents and notices
* Making speeches (information conferences, presentation of shows and events…)
Receptionist
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
- Directs visitors by maintaining employee and department directories; giving instructions.
- Maintains security by following procedures; monitoring logbook; issuing visitor badges.
- Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
- Maintains safe and clean reception area by complying with procedures, rules, and regulations.
- Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- Contributes to team effort by accomplishing related results as needed.
Personal Skills Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Supply Management.
Club Med Val D'Isère **** / Club Med Val D'Isère *****
https://www.clubmed.fr/
Night Auditor
- Is able to function as a front desk agent especially in terms of check-in and check-out procedures. Run End of day process / Night audit process on the Property management software.
- Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics.
- Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
- Verifies all account postings and balances made during the day by front desk cashier and agents. Monitors the current status of coupon, Discount, and other promotional programs.
Skills: Customer service, communication, reasoning, writing, speaking, listening, and coordination, spreadsheet software, word processing, and facilities management programs, Hotel software, and Resort Data Processing software.
Public Relations Coordinator
* Being the representative for English-speaking guests
* Arrivals and departures (check-in and check-out)
* Telephone switchboard
* Cash-box
* Sales promotion (stay, meals, B&B)
* Organising and taking part to cultural events for English-speaking guests
* Translating information documents and notices
* Making speeches (information conferences, presentation of shows and events…)
Receptionist
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
- Directs visitors by maintaining employee and department directories; giving instructions.
- Maintains security by following procedures; monitoring logbook; issuing visitor badges.
- Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
- Maintains safe and clean reception area by complying with procedures, rules, and regulations.
- Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- Contributes to team effort by accomplishing related results as needed.
Personal Skills Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Supply Management.
Janvier - Mars 2013 Responsable de rayon / Employé de rayon, U Express
Transport et installation des marchandises en rayon. Rangement, conditionnement, Réalisation des comptages de stocks.
http://www.magasins-u.com/portailu/national/supermarche-hypermarche-u
January - March 2013 Department supervisor / department employee, U Express
Transport and shelving of the products. Storage, conditioning, realization of inventory counts.
http://www.magasins-u.com/portailu/national/supermarche-hypermarche-u
Transport et installation des marchandises en rayon. Rangement, conditionnement, Réalisation des comptages de stocks.
http://www.magasins-u.com/portailu/national/supermarche-hypermarche-u
January - March 2013 Department supervisor / department employee, U Express
Transport and shelving of the products. Storage, conditioning, realization of inventory counts.
http://www.magasins-u.com/portailu/national/supermarche-hypermarche-u
Juin 2010 Stage de management à l'hôtel-club IGESA « les Graviers » (Accueil, Serveur, Jardinier, Commis de cuisine, Sous-Directeur)
June 2010 Management internship in the Hotel-Club IGESA « les Graviers » (Reception, Waiter, Gardener, Apprentice chef, Assistant manager)
Reception, Waiter, Gardener, Apprentice chef, Assistant manager. I learned how every department of the Hotel work and then I learn how to manage and take decision, hire people which match the job descriptions. How to supervise jobs, and communicate objectives everyday.
Skills: Analytical Skills, Observation, Management
www.igesa.fr
Juin 2010 Serveur pour Gala de l'Air Force à l'hôtel-club IGESA « les Graviers »
June 2010 Waiter for Official reception of the Air Forces in the Hotel-Club IGESA « les Graviers »
www.igesa.fr
June 2010 Management internship in the Hotel-Club IGESA « les Graviers » (Reception, Waiter, Gardener, Apprentice chef, Assistant manager)
Reception, Waiter, Gardener, Apprentice chef, Assistant manager. I learned how every department of the Hotel work and then I learn how to manage and take decision, hire people which match the job descriptions. How to supervise jobs, and communicate objectives everyday.
Skills: Analytical Skills, Observation, Management
www.igesa.fr
Juin 2010 Serveur pour Gala de l'Air Force à l'hôtel-club IGESA « les Graviers »
June 2010 Waiter for Official reception of the Air Forces in the Hotel-Club IGESA « les Graviers »
www.igesa.fr
2011-2013 Vie associative de l'école : Club Promotion et Organisation de Soirées, Mascotte, Surveillant de concours, Second rôle dans un Court-métrage promotionnel (Bref), élu Mr CEFAMous 2012
www.cefam.fr
2011-2013 School's social life: Promotion Club's member and Parties 'Organisation, Mascot, Entrance examination Supervisor, Supporting role in a promotional short film (Bref), Elected Mr CEFAMous 2012
http://www.cefam.fr/en
www.cefam.fr
2011-2013 School's social life: Promotion Club's member and Parties 'Organisation, Mascot, Entrance examination Supervisor, Supporting role in a promotional short film (Bref), Elected Mr CEFAMous 2012
http://www.cefam.fr/en
2009-2011 Vie associative de l'école : Club Promotion et Organisation de Soirées, Mascotte, Surveillant de concours
www.cefam.fr
2009-2011 School's social life: Promotion Club's member and Parties 'Organisation, Mascot, Entrance examination Supervisor
http://www.cefam.fr/en
www.cefam.fr
2009-2011 School's social life: Promotion Club's member and Parties 'Organisation, Mascot, Entrance examination Supervisor
http://www.cefam.fr/en